• Material: Faux Mineral Crystal Resin
• Capacity: 10-15 fluid ounce.
• Dimensions: Approximately 4.5 inches tall and 3.5 inches wide (may vary slightly depending on the specific design).
• Weight: 0.6lbs
• Color Options: Rock, Blue, Green, Black, Sapphire, Colored Ore, Blue Ore, Volcanic Red and Pink.

How Much Is Shipping?

Shipping is a flat 5 SGD per order within Singapore. Same day local delivery (Singapore) is available for 25 SGD. For international orders, shipping costs vary depending on the destination country and will be calculated at checkout.

Where Do You Ship To?

We ship worldwide.

How Long Would It Take For Me To Receive My Items?

Under Standard Singapore Shipping, your item will take 2-5 working days to arrive. Orders are fulfilled on the same day if placed before 9AM SGT. For all international orders, please allow 7 to 21 days for delivery, depending on your location. Orders are typically fulfilled within 1-2 business days of placement.

Is Same-Day Shipping Available?

If you place your order before 12PM SGT, we can pack and ship your item out on the same day, provided it’s before 7PM SGT. Same day shipping is available at $25 per order and will be shipped out between 1PM to 7PM SGT. Same-day shipping does not apply on weekends and public holidays.

Can I Track My Order?

Yes, once your order has been fulfilled and shipped, you will receive an email with a tracking link to monitor the progress of your delivery.

What Is The Typical Timeframe For Backordered Items?

You can find the estimated dispatch period on our product page. Please be aware that this estimate is subject to change due to factors like shipping delays, so it’s best to consider it as an approximation rather than a guarantee.

Can I Receive Available Items Immediately If I Order Alongside A Backordered Item?

If an item in your order is on backorder, we’ll ship out the remaining items that are in stock first. Once the backorder item is ready for dispatch, we’ll send it out separately.

Can I Choose When To Receive My Order?

Unfortunately, our standard flat shipping option does not allow for selecting specific delivery dates or times. However, we offer direct courier services on weekdays between 10AM and 7PM, excluding public holidays. Please note that this service incurs additional charges depending on the item, delivery time, and distance to your address. These costs typically range from $15 to $30.

Is It Possible To Pick Up My Order Directly From Your Store?

Yes, you can use the self-pickup method at checkout. You'll receive an email once the order is ready for pickup. Please contact us to make the arrangements as our staff may not be around to serve you on arrival.

How i can return my order?

We are sorry to hear that you would like to return your item. Please note that we only accept returns under the following conditions:

- The item is defective or,

- The item arrived broken and

- A return request is sent to us within 3 days of receiving the order

To initiate a return, please take photos of the defective product in question, and if the product in question requires a demonstration of its defectiveness, please take a video and send it to customercare@stackedstore.com with the subject line “RETURN REQUEST: ORDER #MK-[Order No.].

Please note that we only do returns, refunds and exchanges for items that arrive defective or broken.

Our team will then assess the defectiveness of the product and follow up with any questions if necessary. If the request is successful, please pack the item in the original packaging and seal it for our pick-up. A date would be arranged for the pick-up. Do note that the courier could come anytime between 10AM to 7PM for the pick-up.

Once the item is received, we will then proceed to ship a replacement product to you.

Once 3 days have passed from the date of receipt, all sales are considered final. We are unable to accept returns for any reason after this period.

How are refunds processed?

There are two types of refunds we can provide:

• Store credits
• Cash refunds

Please note that we do not provide cash refunds unless an exchange for the item you originally ordered is not available. Regardless, refunds are processed within 3 working days. If we initiate a cash refund, it may take up to 5-10 working days for your credit card company to reflect the refund.

In instances where returns fall under special circumstances, a S$10 processing fee will be charged.